Returns & Exchanges

Why stop at satisfaction?  We want you to be happy with your purchase!

If for any reason you are unhappy with your purchase, you may return unused items in their original product packaging within 30 days of delivery for a full refund.  Return shipping costs will only be refunded if the return is a result of a manufacturer defect or an error caused by our fulfillment center.

Product Returns
To initiate a return, please pack your return merchandise securely and ship to the following address:

C/O Returns Dept - EFS
807 Airport Access Rd
Unit D
Traverse City, MI 49686

A refund will be processed once the item(s) is received.

Product Exchanges
We do not allow for product exchanges or refunds for Ripstix packages. Exchanges are only permitted for apparel purchases and if inventory is available. The item being returned must be new and unused. You can return your original order if all products are unused within 30 days for a refund and create a new order for the exchange.

In addition to packing and shipping the item you wish to return, please also email and include the following information:

  • Subject line: "[Your order number] Exchange Request"
  • Specify the new size or color you would like to receive

Thank you for your patronage.  We appreciate you and your business.