Cancellation & Transfer Policy; In-Person Training and Virtual Training; Location or Date Change
Should you wish to change the location of your registration for Training or change the date of your training you may do so more than thirty (30) days in advance by providing POUND notice of such intention including the desired location and/or date.
If you cancel your training registration for more than thirty (30) days before your scheduled training date, you may request a full refund of fees you paid to POUND. If you cancel your registration for training more than fourteen (14) but less than thirty (30) days before your training date you may request a full refund less a seventy-five dollar ($75.00) cancellation fee or a one-time transfer credit to another training. If you cancel your registration less than fourteen (14) days before your training date, you will not be entitled to a refund of any portion of the fees paid to POUND; however, you will be entitled to a one-time transfer credit. One-time transfer credits must be redeemed within 90-days. Refunds shall not apply to amounts paid for prior terms.
Please email firstname.lastname@example.org with all information so we can take care of your request. Please note: we are in office Monday - Friday 9 AM PST - 5 PM PST.